Froggy went courting aims to deliver orders to UK customers in 1 to 3 Days . For customers who require delivery outside of the UK, please allow up to 10 working days.
All our orders are sent with Royal Mail or courier, both services usually require a signature. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery
Shipping Rates & Delivery Times
Please keep in mind that delivery times are only guidelines. Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.
Returns
Have you received something you want to return? That’s not a problem at all!
You can return any item you are not completely happy with for a refund, within 14 days of receiving them. All you need to do is post the item(s) back with the invoice enclosed to:
Froggy went courting website returns
unit 10 h
Toplands Country Business park
Cragg Vale
Hebden Bridge
West Yorkshire
HX7 5RW
Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage). If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs. Please be aware that the maximum amount we can refund you is the standard Royal Mail recorded delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.
All goods will be inspected on return and must meet the following criteria
- All items must be returned in the same condition as they were received
- All items have not been worn
- All items must be in saleable condition
Once we receive your returns parcel we will then process your refund to the card from which the original payment was made and at the price you purchased your item/s at (this includes sales items).
We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way.
If you have any further questions regarding your return,please email andrewlawes@hotmail.com and we will aim to get back to you within 24 hours. Please bear in mind our website office hours are 10 -5pm Mon-Fri.